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Family Self Sufficiency Coach
 
DESCRIPTION
There will be 15 FSS Coaches selected. The Family Self-Sufficiency (FSS) Coach is responsible for coaching program participants, conducting needs assessments, providing referrals to services and trainings, and supporting participants to stay on track to achieve their goals in CHA’s asset building program. FSS Coaches maintain program records, build partnerships with service providers, and report on program outcomes.
 
SUMMARY OF PRIMARY ACCOUNTABILITIES
• Establishes effective relationships with participants through coaching services with an asset building lens to assist in goal setting.
• Assesses service needs of program participants to access appropriate public or private community services to obtain specialized types of assistance.
• Conducts outreach to recruit and enroll families and individuals in the FSS program.
• Provides coaching and education in life skill areas such as housing, employment, education, financial fitness, public assistance, and homeownership.
• Assists participants in the development of detailed goals and plans, and program agreements.
• Responsible for creating accurate FSS savings statements and coaching notes.
• Maintain accurate and up-to-date program files. Track program activity quantitatively and qualitatively in CHA’s tracking system.
• Networks with community agencies and build partnerships to connect participants to resources provided by the organizations.
• Prepare and present educational and informational materials in-person and virtually related to various program components to a wide variety of audiences, including clients, staff, and the public.
• Maintains knowledge of successful national and local efforts to assist low income families with achieving economic self-sufficiency.
• Considerable knowledge of the principles and practices of case management provision, including interviewing, service plan development, service coordination, and monitoring.
• Working knowledge of financial literacy principles, mainstream benefits, and community agencies.
• Knowledgeable of HUD regulations and guidelines related to the Family Self-Sufficiency Program, the Section 8 Housing Choice Voucher Program, and the Public Housing Program.
• Manages a coaching caseload of 75 participants and will work in the field with program participants and external partners.
• May be asked to handle talks outside of job description to meet broader goals of CHA and Resident Services.
• This position requires working hours outside of CHA’s established hours of 8:30am – 5:00pm, Monday-Friday including weekends.
• This position is eligible to remote work up to two (2) days per week following the 90-day probationary period.
• This position is grant funded.
 
EDUCATION AND EXPERIENCE REQUIREMENTS:
  • Academic Level: Some College (no degree)
  • Industry Experience: Other industries not listed
 
ADDITIONAL REQUIREMENTS:
A Bachelor’s degree in Public Administration, Business Administration, Social Work, or similar field is preferred, with some college coursework required. This position requires a minimum of two (2) years’ experience working with low-income populations, asset building, or in programs where strong monitoring or quality assurance of program regulations was required. A combination of education and related work experience will be considered.
Experience with social services, employment development, and asset-building services preferred. The ability to communicate effectively, both verbally and in writing and speaking to large audiences virtually and in person is required. Candidate must be proactive, a critical thinker, maintain a high work ethic, be self-motivated and focused, maintain a positive outlook and responds to change in a positive manner. Ability to work independently and within a team environment and possess excellent organizational skills. Knowledge and use of Microsoft Word and Microsoft Excel with proficiency. Must possess a valid Driver’s License. FSS certification is required within 180 days of employment.
Salary Range: $55,000 - $60,000
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